This is a translation. In case of any discrepancy, the Japanese version prevails.
If you cancel after your booking is confirmed (payment completed), we will refund the total amount paid (including the cleaning fee) as follows, based on the check-in date.
| When you cancel | Refund |
|---|
| 14 days or more before check-in | Full refund |
|---|
| 14 to 7 days before check-in | 50% of the total paid |
|---|
| Less than 7 days before check-in | No refund |
|---|
| After check-in | No refund |
|---|
- Cancellations within 24 hours of confirmation are fully refunded, if the booking was made at least 7 days before check-in.
- Refunds are made to the card used for payment. It may take from several days to a few weeks to appear, depending on your card company.
- If your stay becomes difficult due to natural disasters or suspension of public transport, please contact us.
- If we are unable to host you for reasons on our side, we will give a full refund.
- Please send cancellations by email to minpaku.rehako@gmail.com.
Guest Registration
Guest registration
Under Japanese law (the Private Lodging Business Act for Momo no Yado and the Inns and Hotels Act for Sen no Yado), we must keep a register of all guests.
- After your booking is confirmed, please register all guests (including children) before check-in, using the check-in instructions we send you.
- Non-residents of Japan with foreign nationality must register their nationality and passport number and provide a copy of their passport.
- Your information is kept for the period required by law and used only for the guest register.
- If registration is not completed, we cannot accommodate you. In that case, refunds follow the cancellation policy above.